π¦ Shipping, Returns & Refund Policy
π Processing & Lead Time
β’ All orders require a processing and formulation lead time of up to 14 business days (excluding weekends and public holidays).
β’ You will receive a confirmation email or sms once your order has been dispatched.
π Shipping
β’ Shipping times vary depending on your location and the selected courier option at checkout.
β’ Once shipped, delivery typically takes between 2β7 business days, depending on your region.
β’ We are not responsible for delays caused by couriers, customs, or other circumstances beyond our control.
β’ Please ensure your delivery details are accurate. We cannot be held liable for lost or undelivered orders due to incorrect information provided at checkout.
π¬ Order Tracking
β’ Once your order has been dispatched, you will receive a tracking number via email or SMS so you can follow your parcelβs journey.
β’ No order updates will be given via WhatsApp.
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π Returns & Exchanges
β Perfume Products
Due to the personal and hygienic nature of fragrances:
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Unopened, unused perfumes may be returned or exchanged within 7 business days of delivery, provided the original packaging is intact and sealed.
β Opened, used, or tested perfumes are strictly non-refundable and non-exchangeable.
β€ Damaged or Incorrect Items
In the rare case you receive:
β’ A damaged product, or
β’ The wrong item
Please notify us within 48 hours of delivery by emailing [your email address] with:
1. Your order number
2. A description of the issue
3. Clear photos of the product and packaging
If approved, we will offer a replacement or issue store credit at our discretion.
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π³ Refunds
β’ Refunds are only applicable to unopened, unused products returned in perfect condition within 7 business days.
β’ Once the return is received and inspected, we will notify you of approval or rejection.
β’ Approved refunds will be processed within 7β10 business days to your original payment method (processing times may vary depending on your financial institution).
β’ Shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
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π Exchanges
β’ Exchanges are only accepted for unopened products within 7 business days.
β’ Customers are responsible for return shipping unless the product received was incorrect or defective.
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π Non-Returnable/Non-Refundable Items
β’ Any opened or partially used perfumes
β’ Products not in their original sealed packaging
β’ Items returned after the allowed timeframe
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π¬ Need Help?
For any queries regarding shipping, returns or cancellations, please contact us at:
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π 0662060301
Weβre here to ensure your experience is as smooth and delightful as your fragrance journey. β¨